Data Deletion Instructions
The Shala Yoga & Mindfulness · ShalaMS
Last updated: October 20, 2026
You can request deletion of personal data held by The Shala, including data received through WhatsApp and managed in our ShalaMS support system. You do not need a Shala account to make a request.
How to request deletion
- Email support@theshalayoga.com with the subject Data deletion request - ShalaMS.
- Include the email address associated with your Shala account, or the WhatsApp phone number you used to contact us, including its country code.
- Tell us whether you want your WhatsApp conversation deleted, your account and related data deleted, or specific information removed.
Do not send passwords, payment card details, or identity documents with your initial request. We may ask for limited additional information to confirm that you control the relevant account or phone number before deleting data.
What the request covers
Depending on your request, we review your account profile, course progress and submissions, community content, support tickets, and WhatsApp contact details, message content, attachments held by us, message identifiers and delivery records. We delete or anonymise the personal data we no longer have a lawful reason to retain.
Information that may need to be retained
Some booking, transaction and accounting records may need to be retained to meet legal obligations, prevent fraud, or establish or defend legal claims. We will explain any applicable exception and retention period or criteria in our response. Residual copies in backups may remain until the applicable backup retention cycle ends; they are not used for ordinary business operations.
Response and confirmation
We will respond without undue delay and normally within one month of receiving your request. If an extension is permitted under GDPR because of the complexity or number of requests, we will notify you within that first month, explain why, and state the revised timeframe. We will confirm the outcome and explain any data that cannot be deleted.
WhatsApp and other providers
This process covers data under The Shala's control. It does not delete messages from your phone, another person's device, or data independently controlled by Meta or WhatsApp. Manage those copies through WhatsApp's own settings and privacy tools. Where applicable, we will pass deletion instructions to service providers processing data on our behalf.
Before deleting an account
Deleting your account may remove access to courses, progress and community features. A deletion request does not itself cancel a booking, subscription or payment obligation; tell us separately if you also need cancellation assistance.
Read our Privacy Policy for details about how we handle personal data and your rights.